Shockwaveops.shockwavehq.com

Eve Personas

N personas spawned from shared substrate — eve_personas + eve_persona_prompt_versions

5 personas · 4 enabled · 5/40 layers
4 pending Twilio number
Doctrine — EVE-PERSONA-ARCHITECTURE-01 (§K27.18) + META-CLOSED-LOOP-SYSTEM-PATTERN-01 (§K27.17)

Eve is NOT one agent. Eve is a platform that spawns N specialized personas from a shared substrate. Each persona is a config ROW in eve_personas, not a separate codebase.

The substrate (memory, doctrine, learnings) is SHARED. The persona (system prompt, voice, departments, tool surface, escalation rules, KB sources) is specialized.

Every persona MUST close the loop per §K27.17: detect → decide → act → log → kpi → self-monitor. High-stakes adds cooling-off + bake-off.

Adding a 6th persona (e.g. eve-french) costs 30 minutes, not 30 hours — because the substrate is the product.

Eve | Concierge (template)

client-production-template
disabled
voice:retell-wrapped-elevenlabs
voice_id:11labs-Cim…
speed/stab:1/0.6
transcribe:Deepgram
lang:en-US
interruptible:speech
speech_model:nova-3-gener…
calls all-time:0
twilio number:(pending — Vincent action)
webhook:https://eve-guardian.shockwavehq.com/twiml
departments:intercept, optimize, pursue, verify
tools:appointment_book, customer_lookup, pricing_quote, tier_gated_per_client
kb_sources:–
success metric:
24h_call_success_rate_above_95pct
closed-loop layers (§K27.17):1/8
○ detect○ decide○ act○ log○ kpi○ self-monitor✓ cooling-off○ bake-off
truth source: v_eve_persona_healthcheck (db, not TS)
prompts:v1 champion @ 100%

Eve | Demo-Live

demo-live
enabled
voice:retell-wrapped-elevenlabs
voice_id:11labs-Cim…
speed/stab:1/0.6
transcribe:Deepgram
lang:en-US
interruptible:speech
speech_model:nova-3-gener…
calls all-time:0
twilio number:(pending — Vincent action)
webhook:https://eve-guardian.shockwavehq.com/twiml
departments:intercept, optimize, triage, recall
tools:appointment_book_calendly, pricing_quote_mock, smart_handoff_sms
kb_sources:–
success metric:
prospect_books_followup_or_says_wow
closed-loop layers (§K27.17):1/8
○ detect○ decide○ act○ log○ kpi○ self-monitor✓ cooling-off○ bake-off
truth source: v_eve_persona_healthcheck (db, not TS)
prompts:v1 champion @ 100%

Eve | Demo (HVAC)

demo-vertical-hvachvac
enabled
voice:retell-wrapped-elevenlabs
voice_id:11labs-Cim…
speed/stab:1/0.6
transcribe:Deepgram
lang:en-US
interruptible:speech
speech_model:nova-3-gener…
calls all-time:0
twilio number:(pending — Vincent action)
webhook:https://eve-guardian.shockwavehq.com/twiml
departments:intercept, optimize, triage, engage
tools:appointment_book_calendly, pricing_quote_mock, smart_handoff_sms, dispatch_emergency, weather_routing
kb_sources:–
success metric:
hvac_vertical_objection_handled
closed-loop layers (§K27.17):1/8
○ detect○ decide○ act○ log○ kpi○ self-monitor✓ cooling-off○ bake-off
truth source: v_eve_persona_healthcheck (db, not TS)
prompts:v1 champion @ 100%

Eve | Showcase

showcase-wow
enabled
voice:retell-wrapped-elevenlabs
voice_id:11labs-Cim…
speed/stab:1.05/0.55
transcribe:Deepgram
lang:en-US
interruptible:speech
speech_model:nova-3-gener…
calls all-time:0
twilio number:(pending — Vincent action)
webhook:https://eve-guardian.shockwavehq.com/twiml
departments:intercept, optimize, pursue, verify, recall, triage, engage, command
tools:scenario_simulator_all_8_depts, complaint_handler, multilingual_check, after_hours_simulator, emergency_dispatch_mock, auto_handoff_sms_to_vincent
kb_sources:–
success metric:
prospect_texts_vincent_within_5min
closed-loop layers (§K27.17):1/8
○ detect○ decide○ act○ log○ kpi○ self-monitor✓ cooling-off○ bake-off
truth source: v_eve_persona_healthcheck (db, not TS)
prompts:v1 champion @ 100%

Eve | Support

support-internal
enabled
voice:retell-wrapped-elevenlabs
voice_id:11labs-Cim…
speed/stab:0.95/0.7
transcribe:Deepgram
lang:en-US
interruptible:speech
speech_model:nova-3-gener…
calls all-time:0
twilio number:(pending — Vincent action)
webhook:https://eve-guardian.shockwavehq.com/twiml
departments:intercept, triage, recall
tools:ticket_status_lookup, system_health_query, client_config_lookup, schedule_with_vincent, escalate_to_vincent_slack
kb_sources:–
success metric:
tickets_resolved_without_escalation
closed-loop layers (§K27.17):1/8
○ detect○ decide○ act○ log○ kpi○ self-monitor✓ cooling-off○ bake-off
truth source: v_eve_persona_healthcheck (db, not TS)
prompts:v1 champion @ 100%

Bake-off promotions

No active or recent promotions. The auto-graduation loop (fn_propose_persona_promotion) is dormant — no challenger has cleared the +5% close-rate threshold over 30+ calls.

Cross-persona memory + persona-to-client lineage

All personas share the SAME caller_memory store. If a prospect did a showcase-wow call last week and Vincent fires demo-live today, Eve KNOWS them. Cross-channel intelligence at the persona level.

When a client signs, their client-production agent inherits voice + personality from the demo persona that closed them (the inherited_from_persona_key column captures the lineage). They keep talking to the "same Eve" that wowed them in the demo.